Help Center
Need help with your account, a booking or the AJYGO app? Find useful information below on how to contact our team.
Account and sign-in
To reset your password, select “Forgot your password?” on the sign-in page. If you can no longer access your account or need to update your personal information, contact support.
Never share your password or sign-in code. Your ride confirmation code is different: give it to your driver when boarding.
Bookings and rides
For questions about an immediate ride, an advance booking or an AJYGO Offer, include your booking reference if you have one, the date and the route concerned.
To change or cancel a booking, check the options and conditions associated with it. Contact support if you need assistance.
Fares, payments and invoices
Have a question about a fare, payment or invoice? Identify the relevant booking and describe your request. Never send your full payment card number or security code.
Technical issues
If the app is not working correctly, check your Internet connection, close and reopen the app, and make sure you are using the latest version.
If the problem persists, provide your phone model, app version and the error message. You may attach a screenshot with sensitive information hidden.
Business users and partners
Drivers, fleet owners, travel agencies, hotels, large companies and tour operators: contact us with questions about your business account or an API integration project.
Terms and privacy
Visit the “Terms and Conditions” and “Privacy Policy” pages for information about using AJYGO and how your personal data is handled.
Contact and suggestions
To request help or share a suggestion:
Email: support@ajygo.com